Privacy policy
**Privacy Policy**
Last updated: May 2026
Resinora ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and protect your data when you visit www.resinora-uae.com and make a purchase from us.
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**Information We Collect**
When you visit our store or place an order, we may collect the following information:
- Name, email address, phone number, and delivery address
- Payment information (processed securely through Shopify Payments — we do not store your full card details)
- Browser type, IP address, and pages visited (collected automatically via cookies)
- Order history and communication records
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**How We Use Your Information**
We use your information to:
- Process and fulfill your orders
- Send order confirmations, tracking updates, and delivery notifications
- Respond to your inquiries and provide customer support
- Send promotional emails and offers (only if you have opted in)
- Improve our website, products, and services
- Comply with legal obligations
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**Sharing Your Information**
We do not sell, rent, or trade your personal information to third parties. We may share your data with trusted service providers who assist us in operating our business, including:
- Shopify (our e-commerce platform)
- Courier and logistics partners (for order delivery)
- Payment processors
- Email marketing platforms (only if you are subscribed)
All third parties are required to handle your data securely and in compliance with applicable privacy laws.
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**Cookies**
Our website uses cookies to enhance your browsing experience, analyse site traffic, and personalise content. You can control cookie settings through your browser. Disabling cookies may affect certain features of our website.
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**Data Retention**
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and reporting requirements. Order records are typically retained for a minimum of 5 years.
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**Your Rights**
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Opt out of marketing communications at any time by clicking "Unsubscribe" in any email or contacting us directly
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**Security**
We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. Our website is hosted on Shopify, which maintains industry-standard security protocols.
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**Third-Party Links**
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
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**Changes to This Policy**
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
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**Contact**
If you have any questions about this Privacy Policy, contact us at support@resinora-uae.com.